Terms of Service
These sales terms govern purchases of services from ATIDA AS. They cover the parties, payment, delivery, right of withdrawal, returns, complaints handling, and dispute resolution.
Last updated: 7 September 2026 · Applies to orders placed via atida.no, by e-mail, or by signed offer/contract.
1. Parties
The seller is ATIDA AS (“ATIDA”, “we”), organisation number 937 189 478, Dronning Astrids gate 2, 0355 Oslo. Contact: info@atida.no.
The buyer (“you”, “the customer”) is the person or company placing the order. Where the buyer is a consumer, mandatory Norwegian consumer legislation — including the Angrerettloven (Right of Withdrawal Act), Forbrukerkjøpsloven, and Håndverkertjenesteloven where applicable — applies in addition to these terms and takes precedence in case of conflict.
2. Services and prices
ATIDA is an Oslo-based software studio. We sell services, not physical goods: web design and development (websites, portals, web apps), custom software engineering (platforms, APIs, business systems), practical AI integrations and automation, and embedded/IoT software. A description of our services is available at atida.no/#services.
All work is project-based. The price is agreed before work begins in a written offer, order confirmation, or contract — either as a fixed price or as time-and-materials at the hourly/daily rates stated in the offer. Prices are quoted exclusive of VAT (mva.) unless stated otherwise; for consumers, the total price payable including VAT is always stated before checkout. No fees are charged before you have accepted the offer.
3. Payment (Betaling)
We accept payment by invoice/bank transfer and by Vipps, where offered at checkout. For Vipps payments, the amount is drawn when you confirm the payment in the Vipps app; your agreement with Vipps MobilePay AS for use of the Vipps service applies in addition to these terms.
Invoiced amounts fall due 14 days after the invoice date unless otherwise agreed in writing. For larger projects we may agree on milestone payments or a deposit before work starts; this is always stated in the offer. Late payment incurs statutory default interest (forsinkelsesrente) under the Forsinkelsesrenteloven, plus a reminder fee where permitted by law.
4. Delivery (Levering)
Delivery means making the agreed digital deliverable available to you — e.g. a published website, deployed application, source-code handover, or access to a system — as described in the offer or contract.
Delivery time is agreed per project and stated in the order confirmation. Typical delivery is 2–8 weeks from project start depending on scope; stated dates are estimates unless a binding deadline is expressly agreed. If delivery is delayed, you will be notified promptly with a new delivery date. For material delay you may have the right to cancel the remaining work under applicable law. Risk passes to you on delivery.
5. Right of withdrawal (Angrerett)
Consumers who buy remotely (e.g. online or by e-mail) have a 14-day right of withdrawal under the Angrerettloven, starting from the day the agreement is concluded for services. To exercise it, send a clear statement to info@atida.no before the deadline — for example: “I hereby withdraw from my agreement for [service], ordered on [date], name and address.”
If you ask us to begin the service during the withdrawal period, you owe reasonable payment for the work performed up to withdrawal. The right of withdrawal expires once the service has been fully performed with your prior express consent and acknowledgement that you lose the right of withdrawal upon full performance. Business customers have no statutory right of withdrawal; cancellation follows the agreed contract.
6. Returns (Retur)
Because we deliver custom digital services rather than off-the-shelf goods, there are no physical goods to return. If you cancel or withdraw lawfully, any advance payment is refunded within 14 days of the cancellation, less reasonable payment for work already performed as described above. Refunds are returned using the same payment method where possible (Vipps payments are refunded to the same Vipps account).
7. Complaints (Reklamasjonshåndtering)
If a deliverable has a defect, notify us within a reasonable time after you discovered or should have discovered it, and no later than the statutory complaint periods (up to two years for consumers; extended where applicable by law). Send complaints to info@atida.no with a description of the defect, order/contract reference, and any relevant screenshots or materials.
We will confirm receipt within 5 business days and handle valid complaints by rectification (rework/correction), price reduction, or cancellation/redelivery as applicable under the relevant statute. This does not limit your statutory rights.
8. Dispute resolution (Konfliktløsning)
We aim to resolve disputes amicably — contact us first at info@atida.no. Consumers may also bring complaints before the Norwegian Consumer Council (Forbrukerrådet, forbrukerradet.no) for mediation, and unresolved consumer disputes may be decided by the Consumer Disputes Commission (Forbrukerklageutvalget). These terms are governed by Norwegian law, with Oslo District Court (Oslo tingrett) as the agreed venue unless mandatory law provides otherwise.